keynote speaker I

Prof. Felix T. S. Chan
The Hong Kong Polytechnic University, Hong Kong

Professor Felix T. S. Chan received his BSc Degree in Mechanical Engineering from Brighton Polytechnic (now University), UK, and obtained his MSc and PhD in Manufacturing Engineering from the Imperial College of Science and Technology, University of London, UK. Professor Chan is now working at the Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, and also serving as Associate Dean (Research) at the Faculty of Engineering. His current research interests are Logistics and Supply Chain Management, Operations Management, Distribution Coordination, Systems Modelling and Simulation, AI Optimisation. To date, he has published 16 book chapters, over 300 refereed international journal papers and 250 peer reviewed international conference papers, h index= 30 under the Web of Science. He is a chartered member of the Chartered Institute of Logistics and Transport in Hong Kong. According to a study lately published in the International Journal of Production Research (, the study measured the research contributions over a 26-year time frame (1985-2010) of academic institutions and individual authors to the field of Operations Management (OM) based on published articles in 11 top-rated and well-known academic OM journals. Professor Chan was among the top 50 prolific authors list who have made the greatest overall contribution to the field as measured by the number of distributed and shared articles published in the 11 designated journals. Also, Professor Chan was Ranked No. 3 in The top 100 authors as the most productive researchers in the field of Operations Management over the past 10 years (2001-2010).

keynote speaker ii

Prof. Shey-Huei Sheu
Providence University, Taiwan

Professor Shey-Huei Sheu is a Chair Professor of Department of Statistics and Informatics Science at the Providence University. He is an Honorary Chair Professor of the Department of Industrial Management at the National Taiwan University of Science and Technology. He received his M.S. degree (1979) in applied mathematics from the National Tsing Hua University and his Ph.D. degree (1987) in statistics from the University of Kentucky. He has published in journals such as Naval Research Logistics, Journal of Applied Probability, RAIRO Operations Research, Microelectronics and Reliability, Reliability Engineering and System Safety, International Journal of Systems Science, Quality and Reliability Engineering International, International Journal of Reliability, Quality and Safety Engineering, Journal of the Operational Research Society, European Journal of the Operational Research, Computers and Operation Research, Computers and Industrial Engineering, Quality Engineering, Asia-Pacific Journal of the Operational Research, Communications in Statistics-Theory and Methods, Computers and Mathematics with Applications, Simulation Modeling Practice and Theory, Communications in Statistics-Simulation and Computation, Journal of Statistical Computation and Simulation, International Journal of Production Economics, Quality Technology and Quantitative Management, The International Journal of Advanced Manufacturing Technology, Expert Systems, International Journal of Computer Mathematics, Journal of Applied Statistics, Production Planning and Control, International Journal of Production Research, Applied Mathematical Modelling, IEEE Transactions on Reliability, and Annals of Operations Research.


Prof.George Zhang
Western Washington University, USA

Professor Zhe George Zhang is a professor of Management Science in the Department of Decision Sciences at Western Washington University and a professor of Operations Management in Beedie School of Business at Simon Fraser University. He is also visiting professor of Sauder School of Business at the University of British Columbia. Dr. Zhang received his BS in Computer Science and MA in Economics from Nankai University, China; his MBA from the Schulich School of Business at York University; and his PhD in Operations research from the University of Waterloo. Professor Zhang has published many papers in prestigious journals such as Management Science, Operations Research, Manufacturing & Service Operations Management, Production and Operations Management, IIE Transactions, IEEE Transactions, Queueing Systems, Journal of Applied Probability. Co-authored with Professor Tian in 2006, he published the research monograph "Vacation Queueing Models - Theory and Applications," the first book on this particular topic (now highly cited). Professor Zhang's research interests include queueing theory and applications and stochastic models for manufacturing and service systems. The main theme of his research is to bridge the gap between theory and application, obtaining unobservable and sometimes counter-intuitive but significant/practical management insights via modeling and quantitative analysis. Currently, he is particularly interested in the quantitative and economic analysis of the congestion problems in urban/mass transportation networks, health/medical care systems, and public service systems with both customer service quality and security concerns. As an expert in data analysis and quantitative modeling, he has consulted in industry and has given research seminars and short lectures at leading universities around the world. He was invited to present plenary or keynote talks in several international conferences.Professor Zhang is the one of Editor-in-Chiefs for new journal Queueing Models and Service Management, aan associate editor of INFOR (Information Systems and Operations Research), and is on the editorial board of several international journals in Operations Research and Management Science.

keynote speaker iv